Privacy Policy

Last updated: 12 March 2026

1. Introduction

Raynor Lending Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.

2. Information We Collect

We may collect the following personal information when you interact with us:

  • Name
  • Email address
  • Phone number (including mobile number)
  • Location/suburb
  • Information about your lending needs (e.g., type of loan, property details)
  • Any other information you voluntarily provide through our contact forms or during consultations

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide mortgage broking services
  • Schedule and manage appointments
  • Send you relevant updates about your loan application or enquiry
  • Send SMS/text messages related to your enquiry, appointment reminders, or service updates (with your consent)
  • Improve our website and services
  • Comply with legal and regulatory obligations

4. SMS/Text Messaging Policy

By providing your mobile phone number and submitting a form on our website, you consent to receive SMS/text messages from Raynor Lending Solutions. These messages may include:

  • Appointment confirmations and reminders
  • Follow-ups related to your enquiry
  • Service updates relevant to your loan application

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from us unless you re-subscribe.

For help, reply HELP to any message or contact us at jai@raynorlendingsolutions.com.au or call 0433 967 807.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Lenders and service providers: To process your loan application or enquiry, with your knowledge and as part of the mortgage broking service
  • Legal requirements: When required by law, regulation, or legal process
  • Professional obligations: To comply with our obligations as a Credit Representative (CRN 563088) under Australian Credit Licence Number 384704

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of SMS communications at any time by replying STOP
  • Withdraw consent for data processing where consent is the basis

8. Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and to analyse website traffic. You can control cookies through your browser settings. We may also use third-party analytics tools (such as Google Analytics and Facebook Pixel) to help us understand how visitors use our site.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: