Feedback and dispute resolution

Compliments, Concerns & Complaints

Your feedback helps us improve. If something has not felt right, please tell us so we can review it promptly, fairly and without charge.

Compliments

Tell us when someone has helped, explained something clearly, or made the lending process easier.

Concerns

Raise anything that seems unclear, delayed, incorrect or not handled the way you expected.

Complaints

A complaint is dissatisfaction where you expect us to respond or provide a resolution.

Send us your feedback

You can use this form for a compliment, concern or formal complaint. If you prefer, you can also call or email us using the details on this page.

What would you like to share? *

Full name *

Phone

Email *

Preferred contact method

What happened, or what would you like us to know? *

Do you need any support to communicate with us?

How we handle complaints

1 We will acknowledge your complaint within 24 hours, or one business day, where practicable.
2 We will review the issue fairly and may contact you if we need more information.
3 For most complaints, we aim to provide our final response within 30 calendar days.

Other ways to contact us

Email: jai@raynorlendingsolutions.com.au
Phone: 0433 967 807
Location: Brisbane & Caboolture, Queensland

You may also ask a representative to raise a complaint with us on your behalf.

If you are not satisfied

If your complaint has not been resolved to your satisfaction, you can contact the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme.

Phone: 1800 931 678
Online: afca.org.au/make-a-complaint